Ministry of Healthcare introduced “Emergency Warning system” to its structure. “Emergency Warning system’s” function is to inform the respectives during a national calamity state. This system works automatically: when a warning should take place, it is being activated and informs the respectives  via preliminary prepared voice message. “Emergency Warning System” will provide to the Ministry of Healthcare quick and high quality internal communication, which is of great importance for such multistructural institutions, as well as proper flow of information to other departments and institutions.

“Alma Tour- BG” JSC, established in 1991, is one of the biggest private tourist operators in Bulgaria. It specializes in local and international tourism.

“Alma Tour- BG” JSC struggles for excellent customer service by introducing InfoServ Customer Manager. This software provides a completely new way of workflow: it arranges the entire firm data in one integrated database and allows simultaneous work of several operators in one local net. The system recognizes a customer, when calling and provides available information about the customer to the operator. Every contact is saved by the system, thus forming customer profile.

Sofiyska Voda JSC provides water and wastewater services to a population of about 1.5 million people in the municipality of Sofia, it operates and maintains municipality water supply and  sewerage networks, two water treatment plants and one waste water treatment plant. 
Provided by DAN electronic Ltd modern call center system will improve administrative processes organization and increase customer service quality. Sofiyska Voda declares “Our customers come first – we invest in order to provide  them better service".  And investment in call center system InfoServ^® Customer manager is  a great leap to first class customer service!