Creating a Call Center has never been so fast and easy……..
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InfoServ® technology is especially suitable for the establishment of Call Centers in companies and organizations, which are striving for top quality customer service . Such organizations are:
- Public Institutions
- Financial Institutions
- Educational institutions
- Major and minor business companies
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Some of system’s applications:
- Voice information over telephone about services , documents and terms offered
- Hot telephone line – records advice, breach signals and complaints
- Automatic telephone inquiries, marketing surveys etc.
- Information about promotions and events
- Specialized systems for public service
- Automatic telephone competitions
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InfoServ Customer Manager in the Law Sector |
 Legal house “Bogdev & Co” adopted InfoServ Customer Manager. It is one of the leading legal offices in Burgas and the region and specializes in consulting and solving legal and complex problems.
By adopting the software, the firm aims at first class legal service and protection of its clients’ interests. The software ensures a brand new, more comfortable way of doing business. It arranges the whole information in an integrated data base, thereby making it easy for access and work.
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“Alma Tour- BG” JSC Works With InfoServ Customer |
 “Alma Tour- BG” JSC, established in 1991, is one of the biggest private tourist operators in Bulgaria. It specializes in local and international tourism.
“Alma Tour- BG” JSC struggles for excellent customer service by introducing InfoServ Customer Manager. This software provides a completely new way of workflow: it arranges the entire firm data in one integrated database and allows simultaneous work of several operators in one local net. The system recognizes a customer, when calling, and provides available information about the customer to the operator. Every contact is saved by the system, thus forming a customer profile.
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InfoServ Customer Manager Sets up Customer Service Call Center at Sofiyska Voda |
 Sofiyska Voda JSC provides water and wastewater services to a population of about 1.5 million people in the municipality of Sofia. It operates and maintains municipality water supply and sewerage networks, two water treatment plants and one waste water treatment plant.
Provided by DAN electronic Ltd, the modern call center system will improve the administrative processes in the organization and increase customer service quality. Sofiyska Voda declares “Our customers come first – we invest in order to provide them better service". The investment in the call center system InfoServ® Customer manager is a great leap to first class customer service!
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InfoServ Call Center in Unicredit Bulbank |
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UniCredit Bulbank is a member of the first European banking group UniCredit Group. The bank is indisputable leader in the financial market in Bulgaria with over one million clients – big local and international companies, minor business sector, private and retail customers, government organizations. UniCredit Bulbank is the largest financial institution in the country with assets of over BGN 7.5 billion, dynamically expanding its market share in mortgage loans and SME business.
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