This type of organization of the telecommunication processes in the company has an InfoServ^® Customer manager system, which operates as a buffer i.e. the whole incoming and outgoing company communication (telephone calls, faxes, e-mails, SMS) goes through it, using different types of telephony  – stationary, mobile and VoIP. Once received in the Call center, the incoming communication is being registered, processed and forwarded to the appropriate recipient – to an InfoServ^® Customer manager operators from the front office or employees from the back office answering  extensions or connected in a mobile group. The outgoing company communication is organized similarly. Let’s illustrate the case, when an employee dials a mobile number through the internal telephone line. This process has the following stages:

1. The telephone call goes from the internal telephone to InfoServ^® Customer manager;
2. In InfoServ^® Customer manager the call request is being registered and processed. The system also chooses automatically the lowest priced carrier (Low-cost routing);
3. Finally, after the Low-cost routing, the system InfoServ^® Customer manager dials and connect the employee with the desired telephone number.

1. най-напред телефонното повикване от вътрешния телефон отива в InfoServ Customer manager
2. в InfoServ Customer manager заявката за обаждане се регистрира и обработва от системата като се прави избор на най-изгодния канал, през който да бъде осъществено телефонното обаждане, чрез т.нар. Low cost routing (избор на най-евтино направление).
3. в последния етап, след като вече е избрано най-евтиното направление, системата на InfoServ Customer manager извършва набирането и свързва служителя с желания от него номер.