Link BG is one of the leading firms, providing Internet services. The company started its business successfully in 2003 and has so far developed its network and coverage over 99% of the urban infrastructure of Dobrich. By integrating InfoServ® Customer Manager, Link BG aims at ensuring first-class service quality to their customers, whose satisfaction is the core of every business. InfoServ® Customer Manager is a professional call centre with standard CRM and telephone functionality. The software offers rich and miscellaneous possibilities and is particularly suitable for firms operating in the Internet services sector. The Internet provider will, by employing it, more easily organize its whole incoming and outgoing correspondence and store the communication that has been established.

Due to the convenient way of work with the call centre, the level of work efficiency of employees is increased and valuable time is saved. Cost minimization is achieved since InfoServ® Customer Manager has an integrated module that selects the communication channel, through which the call will be established – mobile or fixed network, IP telephony, Skype etc. If the company works with web-based systems and documents for serving its customers, it may employ an interactive list of actions, which InfoServ® Customer Manager possesses. The option promotes the instant establishment of connection of the InfoServ® contact center with web-based user applications, where from the employee can obtain important customer information.
Thanks to the call centre, which serves as a foundation of InfoServ Customer Manager, information is accessible to anybody who has the right to work with it, once it is entered in the system. The software uses common data base and incorporates all processes that are being performed in the firm. Thus an integral view and control over the activity of employees in real time is provided. InfoServ® Customer Manager adapts to the demands of each branch and entirely satisfies the needs of the firm, regardless of its internal structure and sphere of activity.