Hilti with CRM system by InfoServ

Инструменти

Последни Новини

Партньори

Hilti is a global leader in the development, manufacturing and supply of high-quality products that favor the professionals in the construction sector. Hilti’s team constantly strives for unique innovations, high-quality, direct relationships with customers and effective marketing. In order to achieve these aims, Hilti Bulgaria put its trust into InfoServ® Customer Manager – innovative call center with integrated CRM functionality that entirely satisfies customers’ needs. The contact center ensures bilateral communication between the company and its clients, which is extremely favorable for both parties and creates a feeling of mutual trust between them – the key to long-term success. InfoServ® Customer Manager leads to a brand new, more comfortable way of work.

The call center contributes both to the retention of current customers and the transformation of the potential purchaser in client, loyal to company’s brand. InfoServ® Customer Manager is a user-defined system, that can be easily adapted to the requirements of companies from various sectors. CRM systems are extremely suitable for firms that are engaged in the trade of construction machines and appliances. With only one call, customers obtain information about the products and services that have been offered, price information, technical consultation etc. Information about purchased machines or products-of-interest is stored in the personal file of each client. Thus, the marketing department of the firm will get clearer picture of its customers preferences and will have the opportunity to offer them products that will be of maximum use. Meanwhile satisfaction of clients’ needs and increase in corporate sales and profits for the company that uses InfoServ’s contact center is achieved.
InfoServ® Customer Manager ensures more effective work of the employees in the firm. A possibility for monitoring their actions is provided – conducted conversations with customers, correspondence (received and sent sms, e-mails, fax messages), reaction to a problem that has arisen, execution of tasks etc. The CRM system organizes the processing of SMS messages, sent by traders, which contain information about activities that have been carried out. In this way more efficient management and control of their work is ensured. Valuable time and financial resources are saved, that together with considerably improved customer service, gives significant advantage to the company in the struggle for gaining additional market share.