InfoServ® Call center is an excellent solution for call centers, which process big number of calls and data, whose operators execute repeatedly routine tasks of a similar type. InfoServ® Call center is a single point of communication with the entire company, integrating stationary, mobile and IP telephony, faxes, e-mails, SMS in a single communication platform, more popular as Contact center. InfoServ® Call center is an information system for carrying out marketing campaigns aiming at market penetration of certain products. It provides effective marketing attack and leads to stable rise in sales and market share of the company, which uses a Call center.
 

How does the InfoServ® Call center work?
Customers call to a toll-free telephone number to receive information about new products, services and promotions. The system welcomes the callers and distributes their call to an available operator. When the phone rings a file of the calling person appears on the agent’s screen. This file contains convenient tools for entering the information. During conversation the agent presents new products and at the same time fills in the customer’s data.  InfoServ® Call center provides outbound, as well as inbound calls. Data in the new customer’s file can be easily processed and the contact information enables operators to meet customers’ needs in the best way possible, thus ensuring customers’ loyalty.
InfoServ® Call center guarantees that 80% of the Call center calls will be answered within the first 20 seconds after the first ring, the so called “factor 20”. In addition, a user of the system can be absolutely sure, that he/she will be handled by the most qualified and most prepared to answer a particular question employee. The system has also mechanisms for ensuring confidentiality of the communication through special identification numbers and PIN codes.
Flexible structure of the system enables marketing department to prepare and change marketing forms, used to influence the market. Subject to the work regulations set up, InfoServ® Call center creates different scenarios to process the calls. For instance, customers who call a certain number, can be handled with priority over the others and current customers could be recognized by the system and connected to a special operator. InfoServ® Call center gives you the possibility to set up and manage unlimited number of marketing and sales campaigns. The program can work upon several projects simultaneously.