InfoServ Taxi is a new product, designed for a client service via operators, in this case-dispatchers, who should manage taxis’ functioning. The system also includes “Dial and hang up” option. This product enables several dispatchers to work in one local net; maintains an integrated database and ensures workflow’s monitoring.

United operator services in InfoServ Taxi is integrated with an easy and intuitive interface with proven in practice high qualities, which saves time, spent for the routine operations in a Call Center. InfoServ Taxi keeps history of all calls, which contributes to a strict organization in the dispatchers’ work and enables them to change work dynamics during rush hours to provide excellent quality service to each client. Due to different options of  InfoServ Taxi  the dispatchers are able to arrange, redistribute and put calls in various states, depending on their availability at the moment. This programme has a specific option which enables operators to classify customers in different way, as: VIP customers, regular customers or to block incoming nuisance calls, coming from certain telephone numbers.

When a regular customer calls, InfoServ Taxi automatically brings his/her customer file to the operator’s monitor

Thus time, spent by a customer on giving information during his/her first call to the taxi firm is going to be saved during this customer’s next calls. InfoServ Taxi enables the taxi firm to send a car without calling customer back-so called “Dial and Hang Up” service.  Thanks to this option both-operators’ and customers’ time is being saved. Undoubtedly, a taxi firm, providing such function enjoys customers’ confidence.

When using InfoServ, a taxi firm meets even the most exigent clients’ requirements, as for example to use a definite car, driven by a particular chauffeur.
The system allows a monitoring of the operators’ work to be done, i.e. the incoming and outgoing telephone traffic, telephone numbers dialed, calls’ duration and number of handled calls per time unit can be seen. InfoServ’s instruments include options for check ups and reports elaboration.

InfoServ Taxi  automates the entire taxi firms’ work, making it much easier, faster, more effective and more pleasant! The system contents completely clients’ demands, bringing them satisfaction and enables taxi firms to become more competitive.