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2be – one of the leaders in mobile phones and services Bulgarian market has introduced to its business the InfoServ® Customer Manager system. The chain of stores 2be includes 110 stores in Bulgaria and company's goal is by the end of 2007 to welcome its clients in 120 stores. In company’s team opinion, implementation of this system corresponds to the company’s philosophy, which says:"Our aim is to provide reliable mobile communication to the customers and make high technologies available for everyone. Our wish is to help the customers to take the best decision as per their needs.” InfoServ® Customer Manager will help 2be to improve its management and control of organizational correspondence, to optimize the customer service. The system will provide tools for easy and convenient data collecting, data processing and data analysis , integrating telephone, fax, SMS, e-mail in a single system. It will also bring better organization to company's marketing and sales areas . В тази връзка InfoServ® Customer Manager ще спомогне на фирмата да подобри управлението и контрола на фирмената кореспонденция и оптимизира обслужването на многобройните клиенти на компанията. Системата ще предостави инструменти за лесено и удобно събиране, обработка и анализ на информация, обединявайки телефон, факс, SMS, e-mail в единна система, подходяща за организацията на сервизните услуги, маркетинга и продажбите на компанията. |
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2be has introduced InfoServ Customer Manager
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