Intelsoft was established in 1989 and is one of the first private firms in Bulgaria, which specializes in the design, distribution and integration of software products for automating financial accounting activities. The fundamental aim of the company is the complete satisfaction of the informational needs of its customers in the human resource management area. The integration of InfoServ® Customer Manager is a guarantee that the firm will be able to irreproachably manage the quality of all processes related to customer service. Nowadays, contacts with clients are essential for the successful development of the company.

The future of every company depends on the software it uses for the management of its business. It is unimaginable to conduct business today without the presence of a computer and the use of suitable software. InfoServ® Customer Manager is a professional software product which possesses rich and intelligent functionalities for telemarketing campaigns, services, sales and distribution, support etc. The system is a call center with built-in CRM and telephone functionality.
It is entirely focused on managing the relationships of the firm with the external world – customers, partners and distributors – and the activities’ automation of organization’s employees. InfoServ® Customer Manager ensures easy and convenient way of work. It allows the consolidation of the entire information about the customer by making it accessible to all employees in the firm, who have assigned rights. For the efficient organization of their daily duties, the stuff uses a convenient work schedule for meetings and a reminder system for upcoming events. Scripts for conducting conversations, surveys, researches and telemarketing campaigns can be prepared. The system provides an instrument for quick and easy distribution of tasks and automatic monitoring of their implementation. It disposes of a refined system designed for development and effective management of long-term corporate projects, comprised of many tasks. Each operator uses an interactive list of frequently asked questions and answers to them, which considerably simplifies his work. Access to personal customer information is provided only with one mouse-click. Thus the necessary information about the client can quickly be visualized on the computer screen. This contributes to firm’s ability to offer more qualitative and valuable customer service.