Клиентското обслужване – необходимата съставка за успеха на вашия бизнес

Независимо от големината на фирмата, независимо от организaцията и географското й местоположение, високото качество на обслужване на клиентите е една от най-важните съставки за успех в бизнеса. Като цяло, има само два начина за постигане на по-добър краен резултат: увеличаване на продажбите и / или намаляване на разходите. Докато разходите са много трудни за намаляване, […]

Web (Live) Chat – the Hidden, Untapped Potential for Your Business

Web (or Live) Chat is commonly associated with customer service, but what many people don’t realize is that it is also a great sales and marketing tool. Web chat can help existing customers, new customers, and potential customers, and when utilized properly, can drive more sales through leads. InfoServ Web Chat, an integrated functionality of InfoServ […]

The Incredible Role an Integrated Communication Plays in a CRM Strategy

A popular research study conducted by Gartner in 2001 revealed that 50% of all implemented Customer Relationship Management programs were failing to meet expectations. Many speculated that technology was driving the CRM strategies, rather than the other way around. By 2009, a Forrester study showed that little had changed when they reported that 47% of CRM programs […]