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Блог

Web (Live) Chat – the Hidden, Untapped Potential for Your Business

Web (or Live) Chat is commonly associated with customer service, but what many people don’t realize is that it is also a great sales and marketing tool. Web chat can ...
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Customer Service – a major ingredient in business’s success

Regardless of a company size, regardless of its line of business, regardless of the geographical area it operates in, high quality customer service is one of the most important ingredients ...
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Boost Employee Productivity and Efficiency with These CRM Functionalities

It is easy for businesses to become overwhelmed by copious amounts of data and information regarding client transactions, sales, and employees. If businesses are unable to organize this data efficiently, ...
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The Incredible Role an Integrated Communication Plays in a CRM Strategy

A popular research study conducted by Gartner in 2001 revealed that 50% of all implemented Customer Relationship Management programs were failing to meet expectations. Many speculated that technology was driving the CRM ...
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Getting Acquainted with InfoServ CRM

In today's fast-paced business world, an enterprise's ability to relate professional with multiple customers at any given time can be the difference between success and failure. This fine margin between ...
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